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Our 14-Day return policy applies to most items in our store. To return an item it must be returned in its original unopened packaging with a return merchant authorization number (RMA#). Since breast pumps and breast pump accessories are personal, single-user items (as registered with the FDA), they are not returnable to The Baby's Den and all sales are final. Defective items should be returned to the manufacturer, not The Baby's Den   for repair or replacement.

  • All returns must be in their original unopened packaging. Refunds will not be issued for damaged or opened boxes that are returned.
  • Orders items cannot be cancelled once the order is placed. We reserve that particular unit for you and do not assign it to anyone else. 
  • Damaged items upon delivery must be claimed within 5 days of receipt. This includes any interior or exterior damage. Please make sure to open the box and inspect items before signing for delivery. 
  • The item must be postmarked within 14 days from date of purchase to be returned. 
  • You must request a return merchant authorization number (RMA#) and return address prior to sending your order back. Please fill out the form on our Contact Us page to make your request, the information will be forwarded to you within the next business day. You will be responsible for return shipping. 
  • Returns received without an approved return authorization number (RMA#) will automatically get refused at no cost to The Baby's Den (www.babysden.com).
  • Your refund will be applied to the credit card that was used to make your original purchase.
  • If you received free shipping for your purchase, the refund for your return will be less the actual original shipping and handling charges. Please contact us if you would like to know the exact amount of your item’s original shipping charge before returning the item. If an order is refused, you will be responsbile for the original shipping charges to you, as well as shipping charges back to our warehouse. 
  • We suggest that you ship your return through a service that provides package tracking because we cannot issue refunds for returns that have been lost in shipping.